Returns
RETURN POLICY – MATT PALMER
We are committed to the highest quality of our products and your shopping experience. However, if you would like to make a return, please read the policy below.
1. Contact before return (mandatory)
Prior email contact is required before returning the product.
To initiate the return process, please send a message to:
In the email, please provide:
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order number
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name and surname
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reason for return (optional)
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product photos (if required)
Once we receive your message, we will send you further instructions regarding your return.
Returns sent without prior email contact may not be accepted.
2. Return deadline
You have the right to withdraw from the contract within 14 working days of receiving your order .
To meet the deadline, you must send information about your desire to return before the 14-day period expires.
3. Return acceptance conditions
Returns will only be accepted if the product:
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it has not been used or worn
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it has no signs of use (odors, dirt, creases, damage)
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it wasn't washed
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has all original tags
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is in the original packaging
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has intact original protective foil (if applicable – e.g. T-shirts, glasses, accessories)
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includes all set elements (e.g. case, cloth, authenticity card, welcome note)
The product must be returned in the same condition as when received.
4. Verification and refund
After receiving the shipment, we carry out a quality check.
If the product meets all conditions, the refund will be processed within 7-14 business days via the same payment method.
If there are any signs of use, missing packaging or damage, we reserve the right to refuse the return or reduce the refund amount.
5. Return shipping costs
The cost of returning the product is borne by the customer.
English
1. Contact Before Return (Mandatory)
Prior to returning any product, you must contact us via email.
To initiate the return process, please send a message to:
Your email must include:
-
Order number
-
Full name
-
Reason for return (optional)
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Photos of the product (if required)
After receiving your message, we will provide further return instructions.
Returns sent without prior email contact may not be accepted.
2. Return Period
You have the right to cancel your purchase within 14 working days from the date you receive your order.
To meet the deadline, you must notify us of your intention to return the product before the 14-day period expires.
3. Return Conditions
A return will only be accepted if the product:
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Has not been worn or used
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Shows no signs of use (including odors, stains, creases, or damage)
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Has not been washed
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Has all original tags attached
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Is returned in its original packaging
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Has the original protective film intact (if applicable – eg, T-shirts, sunglasses, accessories)
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Includes all original components (eg, case, cleaning cloth, authenticity card, welcome note)
The product must be returned in the exact same condition as received.
4. Inspection & Refund
Once we receive the returned item, a quality inspection will be conducted.
If the product meets all return conditions, the refund will be processed within 7–14 working days using the original payment method.
If signs of use, missing packaging elements, or damage are found, we reserve the right to refuse the return or reduce the refund amount accordingly.
5. Return Shipping Costs
The customer is responsible for covering the return shipping costs.